Q: Are the books in-stock or are they available for pre-order?
We provide both in-stock and pre-order books. Any available in-stock item will be stated under 'in-stock' category or has a YELLOW TAG that says 'in-stock'.
Q: What are 'incoming stocks'?
Incoming stocks are items that will be available in stock.
Q: Are they new or pre-loved books?
They are all in new conditions. Pre-loved book orders are available by request.
Q: How long do we have to wait for the books to arrive?
The average time for the items to arrive is 2-4 weeks. However, in the cases of shipment delays or depending on where the book/edition is shipped from, it can go up to 6-8 weeks.
Q: I ordered 1 item in-stock while others were pre-ordered under one order. When do you deliver the in-stock item?
As per our Terms & Conditions, all items in one transaction or all orders within a week will be delivered together. Separate delivery carries a small charge.
Q: Do you order the books immediately or do they arrive in batches?
Both. We order the books immediately and they will be shipped to Brunei in batches. They will still arrive within the promised period (2-4 weeks).
Q: Do you do delivery to Tutong/Belait/Temburong?
Yes! We will use a third-party runner to deliver your books. Delivery charge will apply. Delivery within Brunei-Muara is free.
Q: Do you have a tracking number?
You can check whether your order is being processed/shipped/delivered through your e-mail. You may also contact us directly to know where your item is.
Q: How do we make our payment? Do you accept cash?
Currently we only support BIBD and Baiduri bank transfer. The payment steps are explained before you finalise your purchase. At the moment, we do not accept cash to avoid last minute cancellations.
Q: What happens if my book gets confiscated by customs/ISD/PDI in Brunei?
The sensitivity of the book cover/content will be fully on buyer's risk. That being said, 100% payment will still be incurred to cover seller's losses.
Q: I want the UK/large print edition of the book. How do I do that?
Simply let us know the edition that you want by contacting us using the contact form, e-mail us at readsco.brunei@gmail.com or DM us on Instagram (@readsandco). We will check its availability for you.
Q: Some books that I want are not on the website. Can I pre-order them?
Yes! Simply let us know the books that you want by contacting us using the contact form, e-mail us at readsco.brunei@gmail.com or DM us on Instagram (@readsandco). We will check its availability for you.
Q: Can I pick up the item at your place?
Our pick-up place is at The Junction, Kiarong.
Q: I want to buy a large batch of books e.g. 100 copies. Am I entitled to a discount?
You may contact us at readsco.brunei@gmail.com for batch orders.